FAQs

Yes, and you also have the freedom to refuse.

After submitting our form for free, you will receive within 24 hours – and often faster – our assessment of your chances of success.

You can then choose to proceed with the purchase of a Fenchell Amazon Plan of Action. Some very specific cases, such as listing blocks in the United Arab Emirates or counterfeit drug cases, may require the expertise of lawyers specialized in these areas.

In these situations, we will redirect you to competent specialists, as our primary goal is to assist you.

Regarding our Templates, we accept all clients.

We intervene with discernment and rigor, aiming to maximize your chances of success.

If you fully fulfill our recommendations, submit the Plan of Action we have devised without making any modifications, and despite your attempts to contact Amazon, the situation does not improve within 60 days, we commit to processing a full refund.

Depending on your situation, and we will inform you during the review, we may propose a refund of up to 50%.

Please note that we may require proof of your efforts with Amazon. If, after seeking our help, Amazon decides to ban your account without you having had the opportunity to submit your Plan of Action, we will not be able to refund you. For more details on this, we invite you to consult our Terms and Conditions to fully understand the commitments you make and those we undertake.

It is important to underline that even if you follow all the procedures, Amazon reserves the right not to reactivate your account or product listing, without any obligation to provide justification. This provision is clearly stated in their terms of use, which all sellers agree to by creating their account.

Keep in mind that the number of attempts to unblock your account or listing is limited. Over time, Amazon may stop responding to your inquiries and leave your account inactive.
Therefore, we advise against trying to resolve this situation on your own or resorting to unreliable services.

Unlike our customized Plans of action, our Templates will not be eligible for a refund after download, in accordance with our Terms and Conditions, regardless of the reason invoked.

The types of cases we handle for Amazon Plans of Action are:

Counterfeit
Dropshipping
Shipping issues
Activation issues
Multiple accounts
Suspended Listing
Performance issues
Intellectual property infringement
Unfunded or inactive bank card

The templates available for you to write your own Plan of Action are regularly updated, and their number increases as we receive requests from our clients.

The drafting of an Amazon Plan of Action is a structured process consisting of three main parts.

This document must be written in English and requires a thorough mastery of Amazon’s rules, applicable laws, as well as an accurate and honest assessment of the mistakes made by the seller.

It is important to note that Amazon often only points out a single error by the seller, although multiple offenses may actually be attributed to them.

Example:
A seller engages in Dropshipping without an official contract with their supplier and displays unsatisfactory delivery performance on Amazon.

Amazon could suspend the seller’s account for a single reason, although two distinct issues exist:

– An issue related to Dropshipping.
– An issue regarding delivery performance.

In the Plan of Action intended for Amazon, it is crucial to acknowledge and address all committed faults, without exception. Otherwise, the plan will be deemed insufficient, and the seller’s account will remain suspended.

The Amazon Plan of Action functions as a self-assessment, a self-critique, where the seller presents to Amazon a revised strategy.

This exercise aims to restore the platform’s trust, thus allowing the seller to reconnect with their sales. The ultimate goal sought is therefore to restore trust, by proving that the seller has indeed professionalized.

It also serves to prove to Amazon that the seller masters the rules of the platform, as well as the laws and standards applicable to the products they offer.

Amazon can suspend a seller account or a product listing for non-compliance with platform rules, whether this violation is proven or merely suspected.

Even if you think you have done nothing wrong, let us review your seller account and business profile by completing our form further up the page. (And it’s free).

An Amazon Plan of Action is a document required for the reactivation of a seller account or a product listing following a suspension by Amazon.

This document, written in English, allows the seller to identify and admit the mistakes made on the Amazon platform, while presenting the corrective measures they commit to implementing to avoid repeating these mistakes.

Therefore, if the Action Plan is deemed satisfactory by Amazon, they will proceed with the reactivation of the concerned account or product listing.